Everything you might want to know

Not to MAINTAIN your app. Content, branding, push, paywall, sign-in, ad units — all update from the dashboard with zero code. But the initial publish and each new build (for the rare things that need one) require opening the source ZIP in Xcode (Mac, for iOS) and Android Studio (any OS, for Android), signing with your developer cert, and uploading to App Store Connect / Play Console. It’s a few clicks once you’re set up — most non-developer clients learn this in an afternoon, or pay a developer two hours to do the first build. The right mental model: nerapo is “Squarespace for radio apps” — no coding, but yes you still ship to the stores using the stores’ developer tools.

Two store fees paid directly to Apple and Google: Apple Developer Program ($99/year) and Google Play Console ($25 one-time). nerapo covers everything else — dashboard, source code generation, hosting, push delivery, sign-in infrastructure. No setup fee, no per-listener fee, no per-MB hosting fee. If you enable Apple IAP or Google Billing for a paywall, Apple/Google take their standard 15-30% cut per their IAP economics (paid by them to themselves, never seen by nerapo). AdMob revenue flows directly to your Google AdSense account; nerapo takes zero cut.

Yes — two ways. (1) Live demo at nerapo.com/demo — a full sandbox dashboard with sample content. Edit anything, switch plans on the fly, no signup, no credit card. Self-destructs after 12 hours. (2) The real nerapo app is live in the App Store and Google Play right now — install it to feel what your branded version will be like on a phone.

Yes — email support included on every plan (Lite included). Response within one business day. We help with setup, Xcode/Android Studio gotchas during the first publish, dashboard questions, integration questions, and any bug we cause. We do NOT write custom code for your app, take over your Apple/Google accounts, do design work on your behalf, or hold your keystore/signing certs.

This list is short on purpose:

• Home-screen launcher icon (the icon on the listener’s phone + the store listing thumbnail). Logos INSIDE the app load from URL and update live; only the launcher icon is baked.
• Home-screen app name (the label under the launcher icon). The in-app display name updates live; the OS-level label is baked into Info.plist / AndroidManifest.
• Multi-language translations: every language is baked into the ZIP as a platform-native file (Localizable.strings for iOS, strings.xml for Android). Adding a new language or editing strings means a new build.
• Firebase google-services.json (Android push) — one-time setup when you first enable Android push, or if you ever rotate the Firebase project.
• Bundle ID changes (rare — bundle ID is your app identity in the stores; change is essentially a new app).
• nerapo platform upgrades — when nerapo ships a major new feature (a new tab type, a new player UI, etc.) you re-download to pick it up. Frequency: a few times a year.

Not nerapo’s process — Apple’s and Google’s. Realistic ranges in 2026:

• Apple App Store — 24 to 48 hours typical for updates (sometimes faster, sometimes longer if Apple flags something for clarification).
• Google Play — 1 to 3 hours typical for established apps (very fast). First submission can take 1 to 7 days while Google evaluates the new listing.

nerapo adds zero review on top of Apple/Google’s. The ZIP you download is yours immediately; review delay is purely the store’s.

Mid-cycle upgrades are prorated and charged immediately. You pay only the difference for the days remaining in the period. Example: Lite is €19/mo, Pro is €59/mo, you upgrade on day 15 of a 30-day period — you pay around €20 today (prorated upgrade) and the next renewal is at Pro pricing. Stripe handles the math; the dashboard shows you the exact amount before you confirm.

Downgrades are scheduled to the end of your current billing period. You keep the higher tier (and pay for it) until then, then drop to the lower tier with zero extra charge today. EU consumer protection: you’ve already paid for the period, we honour that. Your dashboard shows a “downgrade scheduled” banner until the activation date. You can cancel the scheduled downgrade anytime before it activates. If you downgrade Pro → Lite and currently have content above Lite’s caps (say, 10 podcasts), nothing is deleted — every podcast stays in your dashboard. The app simply shows the first 3 by sort order; reorder in the dashboard to choose which 3 appear, or trim the extras yourself.

Cancellation takes effect at the end of your current billing period. Your app keeps running on installed devices until then (content updates flow normally). After expiration: apps archived (soft-deleted) for 30 days so you can restore by picking any new plan. After 30 days: hard-deleted. No 12-month lock-in, no early-termination fee. Subscription history retained for accounting (legal requirement).

No. The plan price is the only nerapo fee. Apple/Google developer-account fees ($99/yr and $25 one-time) you pay them directly — nerapo never sees that money. Apple IAP and Google Billing take their standard 15-30% cut on premium subscription revenues per their IAP rules (you keep the rest). AdMob revenue flows directly to your Google AdSense account; nerapo takes zero cut from your ad income. We also do not charge per listener, per MB, per push, or per API call — flat plan price covers all of it.

1 radio station, 3 podcasts, 3 audiobooks, 3 news feeds, 200 total episodes cap across all feeds. Branding (logo, colors, splash), push notifications via OneSignal, AdMob banner ads, kids-mode parental gate.

Not included on Lite (all unlock on Pro): sign-in, favorites, recently played, offline downloads, autoplay, CarPlay/Android Auto, Siri, widgets, premium paywall, video podcasts, custom HTML tabs, multi-language translations, in-app banners, per-station schedule, user-added RSS feeds.

All Lite features unlimited (3000-episode cap), PLUS: Sign in with Apple + Google, favorites, recently played, offline downloads, autoplay (next-episode chain), CarPlay, Android Auto, Siri Shortcuts, home-screen widgets, premium paywall (Apple IAP + Google Billing), premium user accounts, YouTube video podcasts tab, custom HTML tabs (up to 5), multi-language UI translations (ship with each new build), per-station program schedule, in-app promotional banners, user-added custom RSS podcast feeds.

Yes. Lite and Pro both have three platform variants: iOS only (€19 or €59/mo), Android only (same), or both (€29 or €89/mo). You can switch later from the dashboard. (Exception: Agency is always cross-platform — iOS + Android — on every slot.)

Yes. Each app independently sets its bundle identity:

• Shared (default): one bundle identifier used for both iOS and Android.
• Per-platform: separate iOS and Android bundle identifiers (e.g. iOS uses com.acme.radio, Android uses com.acmemedia.android.radio). Useful when you’ve already published to one store under a different bundle or want differently-named listings per platform.

Each app is published from independent Apple/Google developer accounts (yours or your clients’ — whichever way you want to handle ownership and IAP revenue). Switch between all your apps from one nerapo login.

HLS (m3u8 playlists) and Shoutcast / ICY (continuous MPEG streams) are both supported out of the box. RTMP is not supported (it’s a live-video protocol, rarely used for radio — nearly every modern station ships HLS or Shoutcast/ICY). Optional “now-playing” metadata URL is fetched periodically to display current track + artist in the app.

Yes — Video Podcasts tab on Pro+. Paste any YouTube URL (watch?v=, youtu.be, /shorts/), the dashboard validates via oEmbed and fetches title + thumbnail automatically. Listeners see them in a dedicated Videos tab with a YouTube embed player (or a “Watch on YouTube” fallback if embedding is restricted by the channel).

Yes — on Pro+. Up to 5 custom HTML tabs per app. Write your own HTML, CSS and JavaScript — anything you can put in a webpage works. Use cases: event calendar, member portal, contact form, embedded survey, custom widget, mini-site within your app. Drag each tab anywhere in the bottom tab bar alongside native tabs (Radio, Podcasts, etc.). Changes ship live.

Sign in with Apple (iOS) and Google (Android). No email/password — only Apple/Google to satisfy Apple App Review requirements and to minimise the personal data we store about your listeners. Premium paywall integrates with Apple In-App Purchases (iOS) and Google Play Billing (Android). Configure product IDs in your dashboard, then flag any podcast / episode / station as “premium” — paywall enforces automatically. Server-side receipt verification on both platforms.

Yes — on every plan, including Lite. Toggle kids-mode in dashboard settings: a parental gate (math problem) wraps external links, in-app purchases, account-deletion and account-settings actions before they proceed. AdMob requests carry TFCD (child-directed) and TFUA (under age of consent) flags — Google serves only family-safe, non-personalised ads. Satisfies Apple App Store Guideline 1.3 (Kids Category) and Google Play Families Policy out of the box. You can also tag individual content as “for kids” (per podcast, per audiobook).

Three-tier deletion procedure: (1) Listener taps “Delete account” in the app — data wiped in seconds. (2) Listener emails you (data controller) instead — you handle via the dashboard’s “User Data Requests” section (find user by signup date or display name, delete with one click). (3) Escalation to nerapo (data processor) — if a user can’t reach you, they email [email protected] and we route the request. An anonymous audit row (deletion type + timestamp, no PII) is retained as legal proof of erasure. The User Data Requests tool is available on every paying plan, Lite included.